We strive to provide AQUA Registry participants with the most accurate data possible. However, sometimes the data do not appear as expected on the dashboard. Provided below are the steps you should take when you encounter this situation:

• Contact your MRO Client Account Manager (CAM) or submit a service desk ticket. Details on reporting a service ticket can be found in the Pegasus Help Center, which is accessed through a link on the upper right-hand corner of your dashboard. Enter the “Get Started Here” section to view the information in the “About Service Desk” area. There is also an accompanying video to walk you through the process.
• The service desk request should highlight any issues you encounter, including specific information such as which measure is causing concern, the discrepancy area (in the denominator or numerator) and the list of patients (Note: To enter PHI details in the ticket, check the “Select to Add PHI” checkbox).
• Enter one service request ticket per measure.

A representative from MRO will contact you within 3 business days to schedule a review call with your practice.